“No terminal in the UK or Europe uses a mobile device with software as advanced that enables an operator to interact with the loading and discharging of a vessel in real time.”
BRACKNELL, UK. 18th February 2020 – DP World, a leading enabler of global trade and an integral part of the supply chain, is using Panasonic TOUGHBOOK rugged notebooks and tablets, purchased through Colva Ltd, to transform productivity and customer service at its busy Southampton terminal operation. A video detailing the story can be found here: https://www.youtube.com/watch?v=a-zKJfbf9RI&feature=youtu.be
Initially DP World Southampton was looking for a mobile computing solution for its Leading Hands, who take responsibility to ensure the safe and correct loading and discharging of containers on each vessel visiting the terminal.
“Up until this point Leading Hands had used paper-based crane work lists and bay plans, which were out of date as soon as they were printed,” explained Mark Hooper, Head of Operations, DP World Southampton. “Changes the Leading Hand made would be written down and communicated back and forth over the radio. Working in all weathers, day and night, the paperwork could be damaged, illegible, confusing, weather worn, returned late or lost.”
After reviewing a range of rugged devices, DP World’s IT experts, in consultation with end users, chose the Panasonic TOUGHBOOK G1 rugged tablet for the job and built their own software programme to provide the Leading Hands with live data and autonomy to make onsite decisions which, in turn, improved productivity and drove down costs. After a successful trial on one berth, the package was introduced across the whole terminal (15 quay cranes).
“The Leading Hand can now pick which bay on the vessel to work and interact to confirm container positions. No other terminal uses a mobile device with software as advanced that enables an operator to interact with the loading and discharging of a vessel in real time, improving crane rates, shortening vessel stays, as well as providing more up to date information for shippers,” explained Mr Hooper.
Since introduction the quay crane move rate has increased, meaning ships have shorter stays and can travel to their next port sooner. Live updates coming back from the Leading Hand also provides improved information, which is passed through to the customer via the DP World Southampton “Where’s my container?” website.
The application continually receives updates from the Panasonic TOUGHBOOK tablet, which juggles between 4G and Wi-Fi connections to ensure connectivity is maintained. With tall metal super-structures like quay cranes and walls of stacked containers hindering service strength and signal, the terminal worked with Panasonic partner NetMotion to ensure workers could stay connected through their devices.
Extreme conditions can also impact on the worker’s ability to view and operate the screen on the mobile device. With the Panasonic TOUGHBOOK tablets, the user can toggle from a normal touch-screen operation to a stylus only mode; enabling work to continue in the most difficult conditions.
In addition to the Leading Hand solution, DP World has also equipped its straddle carriers, vehicles which move and stack the shipping containers, with Panasonic TOUGHBOOK 33 rugged notebooks. The Panasonic ProServices team also designed and delivered a bespoke docking unit for the devices to ensure the solution could be used easily and safely in the specialist vehicles.
Lastly, the DP World maintenance teams use Panasonic TOUGHBOOK 20 and 33 rugged notebooks as essential tools for running diagnostics and managing maintenance tasks on vehicles at the terminal.
Following the success of the deployment, other DP World terminals have either rolled out or are considering Panasonic TOUGHBOOK solutions, along with other sites around Europe and the rest of the world. And customers are recognising the benefits of the new solution.
Darren Munday, Transport & Manufacturing Business Manager for Panasonic TOUGHBOOK, said: “Container shipping operations, such as the one at DP World Southampton, are some of the most complex and extreme conditions for operating mobile computing devices. By working closely with our professional services team and application partners, Panasonic has been able to deliver a range of mobile computing solutions for DP World that has helped improved productivity, as well as the customer service and user experience.”
The Amber Group
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About Panasonic System Communications Company Europe (PSCEU)
Our quest is to make technology work invisibly together and free businesses to succeed. We believe technology should just work. That businesses will succeed if they can simply focus on their customers, in the knowledge that all the technologies delivering their capabilities work together. That is why we are dedicated to developing products and solutions that are so integrated with our customer’s way of working, that they are almost invisible – the workhorse in the background that powers business success.
PSCEU is made up of six product categories:
- Broadcast & ProAV gives you the freedom to tell the story with its high quality products and solutions, which ensure smooth operation and excellent cost-performance across a range of remote cameras, switchers, studio cameras and ENG P2HD. The cinema camera range of VariCam models and the EVA1 are capable of true 4K and High Dynamic Range (HDR) making them the ideal solution for cinema, television, documentary and live event production.
- Communication Solutions offers world leading telephony systems, SIP terminal devices and professional ‘network’ scanners giving you the freedom to focus on the communication and not the connection.
- Mobile Solutions Business Division helps mobile workers improve productivity with its range of Toughbook rugged notebooks, business tablets, handhelds and electronic point of sales (EPOS) systems. As European market leaders, Panasonic had a 48% revenue share of sales of rugged and durable notebooks and tablets in 2018 (VDC Research, March 2019).
- Industrial Medical Vision manufactures applications for various segments such as medical, life science, ProAV or industrial. The product portfolio includes complete and OEM camera systems, providing the freedom to see what can’t be seen.
- Security Solutions, built on a heritage of providing evidential quality CCTV footage. Delivering the highest image quality in all environmental conditions using our highly reliable, advanced technology cameras and image recording systems, giving you the freedom to feel secure.
- Visual System Solutions offers the widest range of professional displays and projectors and allows Audio Visual professionals the freedom to create. It leads the European high brightness projector market with a 32.8% market revenue share (Futuresource B2B laser projection>5klm CY2019, Q3 Western & Eastern Europe).
Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. The company, which celebrated its 100th anniversary in 2018, has expanded globally and now operates 582 subsidiaries and 87 associated companies worldwide, recording consolidated net sales of Euro 62.5 billion for the year ended March 31, 2019. Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic: https://www.panasonic.com/global